Last Updated: September 14, 2026

Welcome to Elvaya. Your privacy is important to us. This Privacy Policy explains how Elavaya (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit or purchase from our online store.

By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

• Full name

• Mobile/phone number

• Email address

• Billing and shipping address

• Order and purchase details

• Payment-related information required to process your transaction

• Information you provide when contacting customer support

• Website usage information, such as browser type, device information, IP address, and pages visited

• Information collected through cookies and similar technologies

We only seek to collect information that is reasonably necessary for providing and improving our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm payments and transactions

• Provide order updates and delivery notifications

• Respond to your questions and customer-service requests

• Manage returns, refunds, and exchanges

• Improve our website, products, and shopping experience

• Prevent fraud, misuse, and unauthorized activity

• Send promotional offers or marketing communications where permitted and, where required, with your consent

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. Elavaya does not intend to store your complete debit card, credit card, UPI, or banking credentials on its own servers.

Payment information may be processed directly by the payment service provider according to its own privacy and security practices.

4. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our store, including:

• Payment processors

• Delivery and logistics partners

• Website and hosting providers

• Technology and analytics providers

• Customer-support service providers

These parties may receive only the information reasonably necessary to provide their services.

We may also disclose information where required by applicable law, legal proceedings, government authorities, or to protect the rights, safety, and security of Elavaya, our customers, or others.

5. Cookies

Elavaya may use cookies and similar technologies to help our website function properly, remember preferences, understand website usage, and improve your shopping experience.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Marketing Communications

If you choose to receive promotional communications from us, we may contact you about new products, offers, discounts, collections, or other Elavaya updates.

You can request to stop promotional communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer support, dispute resolution, fraud prevention, accounting, and compliance with applicable legal requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal or business requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data we process about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where applicable

• Withdraw consent where processing is based on consent

• Raise a complaint regarding the processing of your personal information

To exercise an applicable privacy right, please contact us using the details provided below.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without the legally required consent or authorization.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Store Name: Elvaya
Email: [elvaya64@gmail.com]
Phone: [7667965987]
Address: [M.R Nagar phulwari sharif Patna,Bihar]

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.

Thank you for trusting Elvaya.